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Internship in Customer Excellence: UK and Irish Market

A sneak peek at our organization Merck: A Leader in Life Science Problem solving is our passion … find out about us! Our purpose is to solve the toughest problems in life science by collaborating with the global scientific community – and through that, we aim to accelerate access to better health for people everywhere. We provide scientists and engineers with best-in-class lab materials, technologies and services. With the 2015 combination of Merck Millipore and Sigma-Aldrich, we now have a broad portfolio of 300,000 products, an expanded global footprint and an industry-leading eCommerce platform - SigmaAldrich.com. We have approx. 39,000 employees spread across the world and still expanding! We are dedicated to making research and biotech production simpler, faster and safer.

Wat ga je doen?

In this position:

You are responsible for the execution of the entire customer process, from the moment an order is placed to take care or or after sales service. You guarantee the quality of our supply chain and you are therefore in contact with key accounts, sales colleagues, logistics department and manufacturing sites.

The daily tasks are the following:

  • Manage customer accounts and interact with customers to provide and process information response to inquiries, concerns and requests about products and services.
  • Answers phones, takes product orders, checks inventory availability or status or shipment, verifications customer pricing, preparation and processes customer return goods for credit and / or replacement.
  • Interacts with and support company sales representatives.
  • Handle and resolve customer complaints.
  • Escalates requests and unresolved issues to the designated resource.
  • File records of customer interactions and transactions.
  • Works under general supervision with some instructions given for routine work and detailed

instructions for new types of work or special projects.

And also,

  • Participate and create continuous improvement projects within the team
  • Supporting integration of new business.
  • Pro-active communication by following customers.
  • Running reports.
  • Dividing the incoming workload to the dedicated teams in customer services.

Wat wij bieden

  • What we offer? Do you want to work for an A-brand multinational? And for the oldest operating pharmaceutical and chemicals company in the world? And do you care about building up relationships with B2B customers?
  • Are you that person who is a strong networker, entrepreneurial and not afraid of some exciting challenges? Join Merck!
  • Where are we located? In Amsterdam!

Wat wij vragen:

  • Je dient ingeschreven te staan bij een hbo- of wo-opleiding. Or MBO program.
  • Must be student.
  • And speak English.


Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

What else?

We offer different training and most importantly in Oracle and SAP.

40/hr week internship paid including travel expenses. You will gain lots of experience and will get to work with great colleagues. During your internship, you will be working in a highly commercial, dynamic, multilingual and international environment with over 25 nationalities. With this internship, you will be able to put your theoretical knowledge into practice and gain valuable work experience in a professional, international and friendly environment. This internship is perfect opportunity to get a taste of how it is to work in a fast-growing multinational company. Ambitious? This is the place to be!

Where are we located? In Amsterdam!

Become part of our team!

Landelijk (dus ook bij jou in de buurt)
Werkuren per week
Tussen €699 en €700 Per maand
Verantwoordelijk voor
Ideal candidate… • Bachelor level thinking • Interested in being trained in Oracle and SAP • Fluent English level and being able to work in an international environment • Strong in communication • Team player

Landelijk | Administratieve stage | Stage management | Stage | Universiteit

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