Internship Traveller Communication in Amsterdam

Would you like to work for the leading inspirational travel platform and help to build out our success? At TravelBird, we can offer you an amazing experience and heaps of opportunities to learn and develop!

About the team and your challenge

Taking care of travellers, before, during and after their trips is what we do. Whether that’s building a micro feedback app-feature together with our product team to enable real-time feedback or sending a postcard to the honeymooners in Marrakech. Combining technology with human power, our Traveller Success team is redefining service standards. We aim to provide the best customer experience the same way we create the best travel experiences. That’s why we continuously invest in the newest technologies like to foster our customer experience.

As a Traveller Communication Intern, you will assist our Service Innovation Manager on a diverse range of communication projects. You will help to manage global projects that focus on communication (and experience) improvements for our travellers. With your writing and communication skills, you will create new and maintenance (FAQ) articles that help our travellers to find the answer to their questions and provide our Traveller Advisors with the best communication tools so they can offer great service. In addition, you will act as an enthusiastic internal Brand Ambassador to strengthen TravelBirds’ Brand internally. Another part of this internship consists of making analyses, interpret numerical data and come up with actionable insights. Moreover, your function as an internal consultant that is capable of understanding diverse cases and situations on a high level in a short timeframe.

Your tasks

• Supporting and functioning as a sparring partner for our Service Innovation Manager on a diverse range of topics;
• Initiate and drive your own communication project (e.g. improve Help Center, Customer Service Communication, Internal knowledge page);
• Working closely with Brand, assisting and making sure the communication within Traveller Success is in line with the Brand of TravelBird.
• Come up with actionable insights/solutions;
• Analysing reports and metrics on a weekly basis;
• Create presentations and business cases based on analyses, trends and desk researches.

Who you are

• You are studying a subject relevant to the internship (e.g. Communication)*;
• A natural sense of customer needs;
• You are capable of finding efficient solutions;
• You are a content creator, writing is what you want to do every day;
• Having an affinity for data and customer service trends;
• Positive mindset and assertive;
• Driven to learn every day;
• Not afraid to present and host on a regular basis;
• You are self-motivated and able to think creatively;
• Good with communication, are enthusiastic and flexible;
• Handle stress and pressure very well;
• Team player, but also capable of working independently;
• You have good communication and writing skills in English (other languages are a plus);
• Agree with an internship remuneration of €350,- (gross) a month;
• You are available for a minimum period of 5-6 months, full-time (no research);
• Living in Amsterdam or willing to move.

* You must be a student during the internship (enrolled in a university/higher education institution)