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Improvement & Change Internship Operations - Amsterdam

At a... Are you an outgoing and eager student with a knack for innovative and agile solutions? Operations provides support for the entire bank. We process thousands of transactions, mutations, customer and contract requests every day....

Beschrijving

At a glance

Are you an outgoing and eager student with a knack for innovative and agile solutions? Operations provides support for the entire bank. We process thousands of transactions, mutations, customer and contract requests every day. Would you like to work in an environment with a lot of change and challenges?  Do you want to find the best place to do your thesis research? Or, perhaps you just want to learn from our top professionals and acquire work experience? What are you waiting for? Apply now!

 

Your job

Operations Client Services Investigation and Mail (CS I&M) is a part of Operations within the Innovation & Technology Business Line at ABN AMRO. CS I&M serves business clients by answering and processing requests and queries concerning foreign payments and day-to-day banking transaction. Client Services is centralised in Amsterdam, but works closely together with offshore partners. Currently, there is a focus on operating in a lean and agile way of working as a mean to improve both the quality and speed of service to customers. Furthermore the department aims to the efficiency regarding communication with offshore partners.

The internship assignment is versatile and will offer different challenging assignments and projects to work on. The intern is expected to become a part of the team and gain insights into current way of working and communication, in order to identify and implement improvements. Through analysing and making use of lean, the intern is expected to bring new perspectives and ideas to increase efficiency and customer service.

Your activities might include;

  • Analysing current way of working/communicating
  • Performing skill gap analysis
  • Suggesting new and improved processes (e.g. reduction of mailing back and forth with offshore partners)

 

The most important thing is that you are pro-active, eager to meet new people, interested in investigating and analysing way of working in order to provide suggestions for improvement and that you are willing to challenge status-quo.

Your working environment

The bank is fully committed to operational excellence, international growth, sustainability and digitization. Digitization in particular provides a change within the organization, because digitized processes generate data and knowledge. Operations therefore forms an important link to the bank's other business lines.

The CS I&M team is a close, hard-working and diverse team with motivated employees of all ages. There is a general drive within the team to deliver the best customer service, and therefore an interest in fresh knowledge and new perspectives.

Your profile
  • You are a MSc/BSc student/graduate (HBO/WO).
  • Your study covers organisational improvement, people skills, business management etc.
  • You have affinity with Lean Management and Excel.
  • You can start February 2020.
  • You are available for 4 months minimum and up to 6 months.
  • Analytical mind: your analytical skills are well developed in order to deconstruct problems and rethink possible solutions.
  • Networker: meeting and connecting with new people is something you are passionate about.
  • Organisational mind:  you are able to recognize different organisational issues within the blink of an eye.
  • Proactive: you have a “hands-on” mentality.
  • Problem solver: your analytical skills and creativity are well developed in order to come up with realistic solutions.
What we offer

Are you looking for an enriching internship to develop yourself? Do you want to work in one of the best work environments of The Netherlands? Then we invite you to come here and make history with us, to leave your mark forged with hard work, commitment, and companionship.

At ABN AMRO we encourage you to develop yourself into the much needed talent the world is waiting for! You will be working with the best professionals in the business and also with the latest technologies, in a creative, flexible, and easy going atmosphere. As an ABN AMRO intern you will receive a work laptop, monthly fixed compensation (€600 for MSc students and €450 BSc students), a personal development coach and many other benefits. We offer you the possibility to stand out and make a difference.You don’t believe it? We invite you to experience it for yourself.

Apply right away!

If you are confident about becoming a valuable member of our team, apply right away! And don’t forget; a well thought-out, structured CV and motivation letter can make you stand out from the crowd!

How to do it?

  • Put only job relevant items in your CV and letter.
  • In your letter present yourself briefly and then tell us WHY you are interested in both this assignment in particular and working at ABN AMRO in general. Subsequently, explain HOW you will be adding value to our team by highlighting your relevant skills and experience.
  • Lastly, always include your availability period (e.g., from February 2019 to July 2019) and the objective of your internship (e.g., thesis research, work experience).

We are looking forward to get to know you!

Any doubts, questions or compliments for us? Get in touch via email (it.internships@nl.abnamro.com), phone (020-3433443) or WhatsApp (+31 06 831 53373)!

Application Deadline: 15 January

Please Note: If you are not an EU-resident you need a valid working permit or a standard internship agreement  if you are a non eu/eea student.

Are you an outgoing and eager student with a knack for innovative and agile solutions? Operations provides support for the entire bank. We process thousands of transactions, mutations, customer and contract requests every day. Would you like to work in an environment with a lot of change and challenges?  Do you want to find the best place to do your thesis research? Or, perhaps you just want to learn from our top professionals and acquire work experience? What are you waiting for? Apply now!

 

Operations Client Services Investigation and Mail (CS I&M) is a part of Operations within the Innovation & Technology Business Line at ABN AMRO. CS I&M serves business clients by answering and processing requests and queries concerning foreign payments and day-to-day banking transaction. Client Services is centralised in Amsterdam, but works closely together with offshore partners. Currently, there is a focus on operating in a lean and agile way of working as a mean to improve both the quality and speed of service to customers. Furthermore the department aims to the efficiency regarding communication with offshore partners.

The internship assignment is versatile and will offer different challenging assignments and projects to work on. The intern is expected to become a part of the team and gain insights into current way of working and communication, in order to identify and implement improvements. Through analysing and making use of lean, the intern is expected to bring new perspectives and ideas to increase efficiency and customer service.

Your activities might include;

  • Analysing current way of working/communicating
  • Performing skill gap analysis
  • Suggesting new and improved processes (e.g. reduction of mailing back and forth with offshore partners)

 

The most important thing is that you are pro-active, eager to meet new people, interested in investigating and analysing way of working in order to provide suggestions for improvement and that you are willing to challenge status-quo.

The bank is fully committed to operational excellence, international growth, sustainability and digitization. Digitization in particular provides a change within the organization, because digitized processes generate data and knowledge. Operations therefore forms an important link to the bank's other business lines.

The CS I&M team is a close, hard-working and diverse team with motivated employees of all ages. There is a general drive within the team to deliver the best customer service, and therefore an interest in fresh knowledge and new perspectives.

  • You are a MSc/BSc student/graduate (HBO/WO).
  • Your study covers organisational improvement, people skills, business management etc.
  • You have affinity with Lean Management and Excel.
  • You can start February 2020.
  • You are available for 4 months minimum and up to 6 months.
  • Analytical mind: your analytical skills are well developed in order to deconstruct problems and rethink possible solutions.
  • Networker: meeting and connecting with new people is something you are passionate about.
  • Organisational mind:  you are able to recognize different organisational issues within the blink of an eye.
  • Proactive: you have a “hands-on” mentality.
  • Problem solver: your analytical skills and creativity are well developed in order to come up with realistic solutions.

Are you looking for an enriching internship to develop yourself? Do you want to work in one of the best work environments of The Netherlands? Then we invite you to come here and make history with us, to leave your mark forged with hard work, commitment, and companionship.

At ABN AMRO we encourage you to develop yourself into the much needed talent the world is waiting for! You will be working with the best professionals in the business and also with the latest technologies, in a creative, flexible, and easy going atmosphere. As an ABN AMRO intern you will receive a work laptop, monthly fixed compensation (€600 for MSc students and €450 BSc students), a personal development coach and many other benefits. We offer you the possibility to stand out and make a difference.You don’t believe it? We invite you to experience it for yourself.

If you are confident about becoming a valuable member of our team, apply right away! And don’t forget; a well thought-out, structured CV and motivation letter can make you stand out from the crowd!

How to do it?

  • Put only job relevant items in your CV and letter.
  • In your letter present yourself briefly and then tell us WHY you are interested in both this assignment in particular and working at ABN AMRO in general. Subsequently, explain HOW you will be adding value to our team by highlighting your relevant skills and experience.
  • Lastly, always include your availability period (e.g., from February 2019 to July 2019) and the objective of your internship (e.g., thesis research, work experience).

We are looking forward to get to know you!

Any doubts, questions or compliments for us? Get in touch via email (it.internships@nl.abnamro.com), phone (020-3433443) or WhatsApp (+31 06 831 53373)!

Application Deadline: 15 January

Please Note: If you are not an EU-resident you need a valid working permit or a standard internship agreement  if you are a non eu/eea student.

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Extra informatie

Status
Inactief
Plaats
Amsterdam
Dienstverbanden
Stage

Amsterdam | Stage ICT | Stage

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