Customer Experience Management Internship

The internship

You'll spend six months owning a piece of the customer experience and making it better — but you'll start by living it.

For the first couple of months, you're on support: real customers, real problems, through Intercom. It's deliberate: after two months you'll know our customers better than most of the company. That's the whole point.

From there you'll pick up projects that fit what you're studying, such as:

• Finding the parts of support that annoy people most, and fixing them
• Setting up reporting so the team can see what's happening
• Proactive support: solving problems before customers notice them
• Digging through thousands of conversations for patterns worth acting on using AI
• Getting what customers tell us to the people who can change the product

By the end you'll have proof you can start from a pile of complaints and end up with things that measurably work better. That's what CX and product teams hire for.

Who you are

You'd fit well if you're studying something vaguely relevant (business, comms, CX, data), write clearly in English, and are genuinely curious why customers do what they do. Knowing your way around data helps. Experience, we don't need.