Front Office Stage

Beschrijving

Front Office Agent Trainee – Where Hospitality Comes to Life!

Step into the spotlight of hotel life as a Front Office Agent Trainee at Room Mate Bruno — the place where first impressions are made and great guest experiences begin! With the support of experienced team members, you’ll discover how a hotel really runs, from welcoming guests with a smile to helping them check in and out smoothly.

This hands-on traineeship is your chance to dive into the world of hospitality, sharpen your communication skills, and build a strong foundation for a future career in hotel operations — all while learning by doing!

What You’ll Be Doing

No worries — you’re not expected to know everything from day one. What is important? Curiosity, enthusiasm, and a love for hospitality!

You’ll get to:

• Be part of the warm welcome that makes guests feel instantly at home

  
  

• Support check-in and check-out processes alongside the Front Office team

  
  

• Learn how to handle reservations via phone, email, and online systems

  
  

• Assist with guest questions and requests using a service-first mindset

  
  

• Coordinate with housekeeping and maintenance to ensure rooms are guest-ready

  
  

• Help process payments and invoices (with guidance, of course!)

  
  

• Get familiar with the hotel’s Property Management System (like Opera)

  
  

• Keep the front desk and lobby looking polished and inviting

  
  

• Learn about security procedures such as ID checks and key control

  
  

• Discover the basics of upselling and guest satisfaction tools

  
  

• Join trainings, team meetings, and shift briefings to keep learning every day

  
  

Learning & Growth Opportunities

This traineeship gives you a strong all-round introduction to hotel operations, teamwork, and guest service. It can open doors to future roles such as:

• Front Office Agent

  
  

• Front Office Coordinator

  
  

• Reservations Agent

  
  

  Who You’ll Work With

• Guests – Be their go-to person and create memorable first impressions

  
  

• Front Office Team – Learn from experienced agents and supervisors

  
  

• Housekeeping – Share updates and support smooth room operations

  
  

• Maintenance – Report any issues to keep the hotel running perfectly

  
  

• Reservations – Get insight into availability, bookings, and guest preferences

  
  

 ✅ What We’re Looking For

• Currently enrolled in a Hospitality, Tourism, or Hotel Management program

  
  

• A genuine passion for guest service and hotel operations

  
  

• A positive attitude and eagerness to learn

  
  

• Strong communication and people skills

  
  

• A professional appearance and mindset

  
  

• Basic English skills (Dutch or other languages are a bonus!)

  
  

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Rotterdam

Dienstverbanden

Stage