Beschrijving
HANDS OFF WE GOT THIS!
The Moxy Operations attendant is an all-round position with a wide range of working environments. You are the allround F&B employee, available for breakfast, lunch, diner and bar…Additionally you are the Front Desk Attendant, the Up & Cross Selling Specialist, the Speedy-Internet-Surfing-Problem-Solver…that’s you! You are the welcoming force in the hotel, the FUN HUNTER in WOW-ing our guests, YOUNG AT HEART suggesting guests what to do and you are PLAYFUL.
Your day will consist of:
- Working together with the team to deliver exceptional experiences to our guests
- Serving beverages & food to our guests, making recommendations when appropriate
- Keeping your work area clean and organized, be aware of the food & safety program (HACCP)
- Process all guest check-ins by confirming reservations, assinging room, and issuing and activation room key.
- Welcome and acknowledge all guests according to company standards, anticipate and adress guests' service needs; thank guests with genuine appreciation.
- Process all payment types such as room charges, cash, checks, debit or credit
- Process all check-outs including resolving and any late and diputed charges
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Coordinate with Housekeeping to track readiness of rooms for checkin
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Complete designated cashier and closing reports. Count bank at the beginning and end of the shift. Balance and drop receipts according tot Accounting
- Sharing your knowledge about unique discoveries with our guests and colleagues
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- Middelbare school
- Plaats
- Hoofddorp
