Intern - Ecommerce & Customer Care in Amsterdam

KARL LAGERFELD COMPANY PROFILE

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future”

The House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. Always contemporary and forward-looking. We are the only fashion house that carries Karl’s name at its doorbell and we’re thriving to live up to this responsibility in everything we do, every day with lots of joy and passion.

Our headquarters in Paris and in Amsterdam are home to a very diverse and driven Karl family from more than 25 countries creating meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s ready to wear, bags, small leather goods and underwear are managed directly from our Amsterdam HQ other categories including men’s wear, footwear, fragrances, eyewear and more are developed together with best in class license partners.

We connect with our consumers at multiple levels – online and offline hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners and our strong digital footprint, spearheaded by our KARL.COM flagship store which reaches 96 countries. With digital channels representing already more than 30% of our overall full price business.

We are a dynamic, fast growing and inclusive company built on professionalism and strong values. Across all areas of our business, at KARL LAGERFELD we commit working toward highest standards of sustainability and integrity. In 2019, KARL LAGERFELD joined as a founding member the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

JOB SUMMARY/PURPOSE OF THE ROLE

Provide daily support to the E-Commerce Operations team ranging from support with product or stock related queries, data analysis and reporting, supporting process creation and implementation, being in direct contact with internal as well with external stakeholders of Karl Lagerfeld. This is a high impact internship that will enable you to learn about stakeholder management, fashion e-commerce operations and project management. The internship duration is 6 months.

KEY RESPONSIBILITIES

• Support our external customer care teams with their daily needs 
• Coordinate social media customer care
• Assist in the set-up of new customer care processes
• Update key reports on a weekly basis
• Data analysis and reporting on a weekly basis
• Assist with research and benchmarking 
• Create customer care training materials
• Support with the implementation of a new CRM system
• Assist with other Ad hoc tasks 

SKILLS, EDUCATION & EXPERIENCE

• Commerce or business-related studies 
• Candidates should preferably be available full time and must be enrolled in a University for the entire internship period 
• Familiar with MS Office 
• Proficiency in Microsoft Office - particularly Excel (VLOOKUPS, Pivot Tables) 
• Familiarity with Salesforce Service Cloud is a big plus 
• Previous experience in an E-Commerce customer service environment is a big plus
• Language: fluent in English, both verbal and written, additional spoken languages are a plus 

PROFILE

• Possesses excellent customer service skills
• Able to work independently in a fast moving and international team 
• Flexible and adaptable, with a proactive attitude 
• Able to prioritize and multitask 
• Critical thinking and organizational skills
• Keen interest in process management and improvement
• Experience in Fashion not required
• Start date is May 2022 with the availability for at least six months

WE CAN ONLY REVIEW YOUR APPLICATION WHEN YOU ARE ENROLLED AT UNIVERSITY OR OTHER SCHOOL PROGRAMME.

If your application is successful we will contact you within three weeks.