Challenging IT Support Intern Role in Hoofddorp

Irdeto is the world leader in digital platform cybersecurity, empowering businesses to innovate for a secure, connected future. Building on over 50 years of expertise in security, Irdeto’s services and solutions protect revenue, enable growth and fight cybercrime in video entertainment, video games, and connected industries including transport, health and infrastructure. With teams and offices around the world, Irdeto’s greatest asset is its people and diversity is celebrated through an inclusive workplace, where everyone has an equal opportunity to drive innovation and support Irdeto's success. Irdeto is dedicated to being the security partner to empower a secure world where people can connect with confidence.

Wat ga je doen?

As IT Support Intern, you will be part of the Technology Operations team and you will get heavily involved in level-one technical support by addressing walk-ups for our customers. You other activities will include reading, reviewing, and improving where relevant the current support process documents in our knowledgebase (i.e. Atlassian) and use it to resolve first line support cases and queries. You will also be working closely with our IT Senior Service Desk colleagues to identify a relevant set of repetitive existing support scenarios and provide other operational support from time-to-time. At all times we expect you to bring a customer-centric, helpful, friendly and positive attitude to your work and colleagues.

Your mission at Irdeto:

  • How to fix both Windows and MacOSX desktop support issues.
  • How to deploy Enterprise based Laptops and device management using Dell Case and Jamf.
  • How to deliver the appropriate IT resources for each individual or department's needs, whilst staying within budget.
  • How to troubleshoot, refactor and continuously improve the quality of technical support / assistance.
  • How to work on an IT service-management ticketing system.
  • How to troubleshoot our unified communications suite i.e. Zoom Rooms and Desktop and our Windows server i.e. ActiveDirectory.
  • How to work with other Technology Operations teams such as systems administration and networking.

Wat wij bieden

  • Flexibele Werktijden
  • Goed Salaris
  • Online Trianingsplatform

Wat wij vragen:

  • Communicatief sterk
  • Samenwerken
  • Probleemoplossend vermogen
  • 0 tot 6 maanden
  • Je dient ingeschreven te staan bij een hbo- of wo-opleiding.

Solliciteren

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Extra informatie

Status
Open
Opleidingsniveaus
HBO, Universiteit
Plaats
Hoofddorp
Werkuren per week
32 - 40
Dienstverbanden
Stage, Afstudeerstage
Salarisindicatie
€600 Per maand
Verantwoordelijk voor
Fixing first and second line issues.
Gepubliceerd op
21-12-2021

Hoofddorp | Stage ICT | Stage | Afstudeerstage | HBO | Universiteit

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